Refund policy

Thank you for shopping at Trinity Boutique. Please review our policy regarding returns, refunds, and cancellations for both physical skincare products and digital purchases.

1. Physical Products (Skincare)

Right to Cancel (14-Day Cooling-Off Period)

You have the legal right to cancel and return your order within 14 days of receiving your items without giving any reason.

Hygiene & Health Protection: Due to hygiene and health protection reasons, skincare products can only be returned if they are unopened, unused, in their original packaging, and with all protective hygiene seals intact.

Value Depreciation: If returned items show signs of use, unsealing, or damage beyond what is necessary to establish their nature and characteristics, we reserve the right to deduct an appropriate amount from your refund to cover the loss in value.

How to Return an Item

1. Contact us at TrinityBoutiqueuk@gmail.com within 14 days of delivery to request a return. We will provide you with the return address and instructions.

2. Package the item securely. You are responsible for any damage or loss incurred during return transit. We strongly recommend using a tracked, signed-for shipping service and retaining your proof of postage.

3. You are responsible for paying your own return shipping costs, unless the item is faulty or incorrect.

Refunds for Returns

Once your return is received and inspected, we will process your refund within 3 working days.

We will refund the price of the item plus the cost of standard outgoing delivery (if charged on the original order).

Refunds will be issued to your original payment method. Please allow up to 48 hours for PayPal refunds or up to 7 working days for bank transfers to appear in your account.

2. Digital Products

Due to the immediate access and digital nature of these products:

Digital downloads and electronic content are non-refundable once the download or access has commenced.

By completing a purchase of a digital product and downloading/accessing the content, you expressly consent to immediate delivery and acknowledge that you lose your statutory 14-day right of cancellation.

If you experience a technical issue with your download, please contact us immediately so we can assist or replace the file.

3. Faulty, Damaged, or Incorrect Items

Under the Consumer Rights Act 2015, you are entitled to a full refund, repair, or replacement if an item is faulty, damaged, or not as described.

Please inspect your order upon arrival and contact us at TrinityBoutiqueuk@gmail.com as soon as possible (preferably within 5 days of delivery for transit damage claims) with photos of the damage.

Your statutory right to reject faulty goods applies for up to 30 days from delivery.

If an item is confirmed faulty, misdescribed, or damaged, we will refund the purchase price, outgoing delivery charges, and cover reasonable return shipping costs.

For all returns and policy inquiries, please email us at: TrinityBoutiqueuk@gmail.com