Shipping policy
Shipping & Delivery Policy
Thank you for shopping at Trinity Boutique. Below you will find information regarding processing times, delivery options, and how digital vs. physical orders are delivered.
1. Order Processing & Dispatch
 Physical Products (Skincare): Please allow 1 to 3 business days for your order to be processed, packed, and dispatched. You will receive an email notification containing tracking details as soon as your parcel is on its way.
 Digital Products: Digital products and downloads are delivered immediately to the email address provided at checkout once payment is confirmed.
2. UK Delivery Options & Rates
We currently deliver to addresses within the United Kingdom only. Shipping options are delivered via Royal Mail or Evri:
 Standard Delivery (£3.99): Estimated 2 to 4 working days after dispatch.
 Express Delivery (£5.99): Estimated 1 to 2 working days after dispatch.
Note: Delivery times are estimates provided by shipping carriers. While we aim to dispatch promptly, delivery dates are not strictly guaranteed.
3. Order Amendments & Cancellations
Due to our quick processing systems, we may not always be able to stop an order once it enters the dispatch workflow.
 If you wish to cancel or modify an order before it has been dispatched, please contact us immediately at trinityboutiqueuk@gmail.com.
 If your physical order has already been dispatched, you may still exercise your statutory right to return the items within 14 days of delivery, provided the products meet our return guidelines (unopened and hygiene seals intact for skincare). Please refer to our Returns & Refunds Policy for full instructions.
4. Delayed, Lost, or Damaged Parcels
We monitor delivery performance closely to ensure your items arrive safely.
 Tracking Your Order: Once dispatched, please check your shipping confirmation email (including spam folders) for your tracking number.
 Delivery Delays: While external factors (such as severe weather or carrier backlogs) can occasionally cause delays beyond our control, we remain responsible for ensuring your package reaches you.
 Missing or Damaged Items: If your order has exceeded its estimated delivery window by more than 5 working days, or if your items arrive damaged, please contact us directly at trinityboutiqueuk@gmail.com with your order number so we can investigate with the carrier and arrange a replacement or refund where appropriate.
5. Contact Us
If you have any questions or concerns about your delivery, please reach out to our customer support team:
 Email: trinityboutiqueuk@gmail.com
 Postal Address: N Jarrett Limited 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom